H e l p   &   F. A. Q.

Dear Ladies and Gentlemen,

Customer service is our priority, we value our customers and your satisfaction is our first objective. We welcome customer feedback and listen to what our clients have to say to improve our service. The aim of GobelinArt.freecom-int.com's team is to provide unique, high quality wares, made by the human hand.

Ordering online has never been easier or more secure. Our online payment processor uses the highest encryption allowed on the internet and your credit card details are known only to you. Even our credit card processor does not record them as your transaction is passed directly to the processing bank for instant approval.

Shipping is FREE ! We only ship using DHL and UPS, so that via our website you can always track your order right to your door, to ensure safe and speedy delivery

Frequently Asked Questions

Q: Where is GobelinArt.freecom-int.com based?
A: Our company is based in Bulgaria. Our office is located in Sofia, the Capital of Bulgaria. Visit About Us page for detailed information.

Q: Are there Customs Duties and Taxes?
A: The buyer is responsible for customs duties and taxes. These vary from country to country and from State to State. We always advise you to check first with your local customs office. In most countries hand-made gobelin tapestries used only as wall hangings do not attract duties. US Customers DO NOT PAY duties or taxes! Check US Government Customs website: http://dataweb.usitc.gov/scripts/tariff2001.asp

Q: What forms of payment do you accept and how secure is it?
A: We accept all major credit cards. All payments are processed via secure server and your details are not recorded anywhere. Our payment processor will process your transaction in real time and will not pass your credit card details on to any third parties.

Q: Do you accept international orders?
A: Yes, we do. Customers all around the world are welcome.

Q: Do you accept payments in different currencies?
A: Yes, we do. Banks and the credit card companies will automatically do a currency conversion to the cardholder's native currency.

Q: Why are the gobelins unframed?
A: We do not supply frames for two reasons:

  • We ship gobelins all over the world. Frames add extra costs that would have to be passed to the purchaser.
  • Our experience shows that our customers prefer to choose their own frame design at the local frameshop.

    Q: How do you ship and how much does it cost?
    A: Shipping is FREE. We only ship using DHL and UPS. Customer can track order via their website. As soon as your gobelin has left our office we will email you to advise your tracking number so that you can check the delivery progress of your order on-line.

    Q: When will I receive my order?
    A: Your gobelin will be dispatched within 7 business days. There are three documents, which must be obtained : A Bulgarian National Art Gallery Certificate, An Ownership Proof Certificate from the police and the Customs Valuation Certificate. That's why we do not ship your order immediately. DHL and UPS promise 3-4 day delivery worldwide !!!

    Q: What about shipping insurance?
    A: All gobelins we sell come with shipping insurance.

    Q: Do you keep customer data confidental?
    A: Yes, we keep customer data confidental. Please read our privacy policy below.

    Q: What is the return policy?
    A: Please read our return policy below.

    Privacy Policy

    Any customer information collected at GobelinArt.freecom-int.com is used for confirmation and shipping purposes only. We do not make customer info available for third parties!

    Security Policy

    Ordering from our site is as secure as making a cash purchase. Currently we accept Visa, Mastercard, American Express and Discover credit and debit cards. Our payment processor uses a Socket Secure Layer (SSL) encryption, so your card information is unaccessible for third parties.

    Our mail address is:
    Bulgarian Gobelin Co.
    P.O.Box 59
    Contact us at:
    phone: ++359/88/268818
    fax: ++359/2/9861743
    e-mail: [email protected]

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